Improve Genesys Handoff: add conversation cleanup and attachment support #420
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siddharthh98
commented
Jan 29, 2026
siddharthh98
commented
- Add DeleteConversationReferenceAsync method to GenesysService for storage cleanup
- Handle attachments and suggested actions in Copilot Studio responses
- Clean up conversation references from storage on reset command
- Ensure proper state cleanup when conversation is reset
- Add DeleteConversationReferenceAsync method to GenesysService for storage cleanup - Handle attachments and suggested actions in Copilot Studio responses - Clean up conversation references from storage on reset command - Ensure proper state cleanup when conversation is reset
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Pull request overview
This PR improves the Genesys Handoff integration by adding support for rich content (attachments and suggested actions) from Copilot Studio responses and implementing proper conversation cleanup when users reset their conversations.
Changes:
- Added handling for attachments and suggested actions in Copilot Studio responses to preserve rich content like adaptive cards
- Implemented conversation reference cleanup from storage when conversations are reset
- Added DeleteConversationReferenceAsync method to GenesysService for proper storage cleanup
Reviewed changes
Copilot reviewed 2 out of 2 changed files in this pull request and generated 1 comment.
| File | Description |
|---|---|
| samples/dotnet/GenesysHandoff/GenesysHandoffAgent.cs | Added System.Linq import; enhanced message handling to preserve attachments and suggested actions; implemented storage cleanup in reset handler |
| samples/dotnet/GenesysHandoff/Genesys/GenesysService.cs | Added DeleteConversationReferenceAsync method for cleaning up conversation references from storage |
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Pull request overview
Copilot reviewed 3 out of 3 changed files in this pull request and generated no new comments.
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MattB-msft
approved these changes
Jan 29, 2026
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