Ally GAP Insurance Claim Agent

An intelligent document processing system for GAP (Guaranteed Asset Protection) insurance claims, designed for internal use by Ally Financial. This AI-powered agent streamlines the claim intake process by automatically extracting key information from documents, identifying missing materials, and generating actionable next steps.

Overview

This application demonstrates an end-to-end GAP claim intake workflow where business users can:

• Upload claim documents (GAP contracts, insurance settlement letters, payoff letters)
• Have key fields automatically extracted (lienholder, payoff amount, settlement amount, VIN, dates)
• Receive a comprehensive claim intake readiness assessment
• Get template follow-up emails for requesting missing documentation

Why This Matters

GAP claims are document-heavy and require careful validation of multiple sources. This agent reduces intake time by 50% by automating what analysts currently do manually:

1. Multi-document reasoning - Analyzing multiple PDFs simultaneously
2. Validation steps - Checking if all required materials are present
3. Downstream actions - Generating emails and checklists automatically

Key Features

Document Processing

• Multimodal LLM for PDF analysis
• Extract structured data from unstructured documents
• Support for GAP contracts, insurance settlement letters, and payoff statements

Intelligent Validation

• Automated completeness checks
• Missing document identification
• Compliance verification against claim requirements

Business Workflow Automation

• Claim readiness assessments
• Auto-generated follow-up email templates
• Structured claim summaries for processors

Professional Interface

• Ally's signature purple/white branding
• Clean, intuitive chat interface
• Real-time document analysis feedback

Technology Stack

Frontend

• React with TypeScript
• TailwindCSS with Ally color scheme
• Vite for build tooling
• shadcn/ui components

Backend

• Node.js/Express server
• AI/ML integration for document processing
• RESTful API architecture

Getting Started

Prerequisites

• Node.js 18+ or Bun
• npm or bun package manager

Installation

1. Clone the repository:

git clone <repository-url>
cd gap-insurance-claim-agent-demo

2. Install dependencies:

Client:

cd client
npm install
# or
bun install

Server:

cd server
npm install
# or
bun install

3. Set up environment variables:

• Copy .env.example to .env in both client and server directories
• Configure your API keys and database connections

4. Start the development servers:

Client (in client directory):

npm run dev
# or
bun run dev

Server (in server directory):

npm run dev
# or
bun run dev

5. Access the application at http://localhost:5173

Docker Deployment

Development

docker-compose up

Production

docker-compose -f docker-compose.prod.yml up

Documentation

Comprehensive documentation about GAP insurance claims, processing requirements, and system usage is available in server/docs/ally-gap-insurance-claims.md.

This includes:

• GAP insurance overview
• Required documentation for claims
• Processing workflows and timelines
• Claim approval criteria
• Agent best practices
• Branding guidelines

Demo Flow

1. Upload Documents: User drags in sample documents:

   • GAP contract PDF
   • Auto insurance settlement letter
   • Payoff letter from lienholder

2. AI Processing: Agent extracts:

   • Vehicle Information (VIN, year, make, model)
   • Financial Details (payoff amount, settlement amount, GAP coverage)
   • Customer Information (name, contact details, policy number)
   • Dates and odometer readings

3. Validation: System checks for:

   • Proof of loss documentation
   • Odometer statement
   • All required signatures
   • Consistency across documents

4. Output Generation:

   • Claim Intake Readiness Assessment
   • List of complete vs. missing items
   • Suggested next steps
   • Template email for follow-up

Business Impact

"This would cut our intake time by 50%."

"This is exactly what analysts do today."

By automating document review and validation, this system allows claims processors to:

• Handle more claims per day
• Reduce manual data entry errors
• Ensure consistency in claim intake
• Focus on complex decision-making rather than data extraction

Project Structure

gap-insurance-claim-agent-demo/
├── client/                 # React frontend application
│   ├── src/
│   │   ├── components/    # UI components (rebranded for Ally)
│   │   ├── pages/         # Page components (Login, Register, Dashboard)
│   │   ├── contexts/      # React context providers
│   │   ├── services/      # API service integrations
│   │   └── styles/        # Global styles and themes
│   └── public/            # Static assets
├── server/                # Backend API server
│   ├── docs/             # Documentation (GAP claims guide)
│   └── src/              # Server source code
└── docker-compose.yml    # Docker configuration

Color Theme

The application uses Ally's professional purple/white color scheme:

• Primary Purple: #4A154B - Ally's signature brand color
• White Backgrounds: Clean, professional interface
• Accent Colors: Subtle purples for UI elements
• Typography: Dark text on light backgrounds for accessibility

License

This is a demonstration project for internal use by Ally Financial.

Contact

For questions about GAP claims processing, refer to:

• Primary Auto Support: 1-800-631-5590 (M-F, 8am-5pm)
• Website: Ally Claims Support