Netalertx not scan, GraphQLserver hung, not change anything in settings

[SH2609]

What installation are you running?

Production (netalertx) 📦

Is there an existing issue for this?

• I have searched the existing open and closed issues and I checked the docs https://docs.netalertx.com/

The issue occurs in the following browsers. Select at least 2.

• Firefox
• Chrome
• Edge
• Safari (unsupported) - PRs welcome
• N/A - This is an issue with the backend

Current Behavior

_NetAlertX_logs(4).txt

Expected Behavior

Have change nothing at settings but netalertx not scan longer, GraphQLServer not initialize

Steps To Reproduce

No response

Relevant app.conf settings

docker-compose.yml

services:
  netalertx:
    image: jokobsk/netalertx:latest
    container_name: NetAlertX

    network_mode: host

    mem_limit: 4g
    cpu_shares: 768

    restart: on-failure:5

    healthcheck:
      test: ["CMD", "curl", "-f", "http://localhost:17811/"]
      interval: 30s
      timeout: 10s
      retries: 3

    security_opt:
      - no-new-privileges:true

    cap_drop:
      - ALL

    cap_add:
      - NET_RAW
      - NET_ADMIN
      - NET_BIND_SERVICE
      - CHOWN                                        
      - SETUID                                      
      - SETGID                                       

    volumes:
      - /volume1/docker/netalertx/data:/data:rw
      - /etc/localtime:/etc/localtime:ro

    tmpfs:
      - /tmp:uid=20211,gid=20211,mode=1700,rw,noexec,nosuid,nodev,async,noatime,nodiratime  

    environment:
      PORT: 17811 
      PUID: 0   
      PGID: 100

Debug or Trace enabled

• I have read and followed the steps in the wiki link above and provided the required debug logs and the log section covers the time when the issue occurs.

Relevant app.log section

NetAlertX(1).html

Docker Logs

_NetAlertX_logs(5).txt

  PASTE DOCKER LOG HERE. Using the triple backticks preserves format.

[SH2609]

app.conf too big to send

[SH2609]

Have no idea why i get this messages in the Notification. Looks that it configured correct....
Can it be possible that i have to change PGID in the Docker Compose from 100 to 20211?

[jokob-sk]

Hi @SH2609 ,

Thanks for the report and submitting the logs - this helps a lot.

Can you please do the following and report back:

1. Did you set the BACKEND_API_URL? What is your value?
2. Can you share your user_notifications.json file? you can download it by navigating to http://<your server>:<web ui port>/php/server/query_config.php?file=workflows.json&download=true
3. Please read this discussion on solving the Notification access entries [api] Unauthorized access attempt [api] Unauthorized access attempt - make sure your GRAPHQL_PORT and API_TOKEN settings are correct #1455

j

[SH2609]

http://:/php/server/query_config.php?file=workflows.json&download=true ->I only get a search result when I include my server address and the link. Where or how can I enter this link?

[jokob-sk]

Could you please provide the json as per instruction above so I can help? Thanks.

[SH2609]

Where i have to type that Link you send me above? The search engine is accessed in all browsers when i type that Link

[jokob-sk]

Sorry, I don't think I can help you if you can't figure that out.

[SH2609]

About user_notifications.json i try to figure out , but that can take time

[jokob-sk]

Have you tried something like: http://192.168.178.6:20211/php/server/query_json.php?file=user_notifications.json&download=true

Double check the URL is pointing to our NAX instance

[SH2609]

My Synology server is rejecting the connection, but thank you very much till now for your intensive help! I not will give up. Because i like to use netalertx.
Same happen, when i type the Link you send me earlier and insert serverip and port. Connection got rejected. It seems not pointing to your NAX instance

[jokob-sk]

You could ssh into the ocntainer and get the file from /tmp/api as a workaround

[SH2609]

That I will try   Jokob @netalertx   ***@***.*** ***@***.***)>   27.01.2026, 22:39:58   wrote:

jokob-sk left a comment (netalertx/NetAlertX#1461) (#1461 (comment)) You could ssh into the ocntainer and get the file from /tmp/api as a workaround —

Reply to this email directly, view it on GitHub (#1461 (comment)), or unsubscribe (https://github.com/notifications/unsubscribe-auth/BQRW74AHIDS75RLVZZUSUKT4I7LK5AVCNFSM6AAAAACS4YHDQ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTQMBXGY3TAOJZGQ).

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