Contributor not showing in the Approval Criteria for NEC Corporation under CNCF

[jarias-lfx]

Summary

Received notification from NEC Corporation CLA Manager that the contributor kmatsuo3225@nec.com was added to the approval criteria on Nov 30th 2025. However, the contributor doesn't show in the list, despite of being added 3 times by the CLA Manager

Background

After investigating. The approval criteria was successfully added in the backend database and logged by the system for each attempt from the CLA Manager:

The email address kmatsuo3225@nec.com was added to the approval list for the CLA Group Cloud Native Computing Foundation (CNCF) for the project Cloud Native Computing Foundation (CNCF) for the company NEC Corporation.

The other contributor added the same day appears correctly:

API CALL:

{
    "errors": [
        {
            "message": "401: Unauthorized",
            "locations": [
                {
                    "line": 2,
                    "column": 3
                }
            ],
            "path": [
                "approvedContributorsList",
                15
            ],
            "extensions": {
                "code": "UNAUTHENTICATED",
                "response": {
                    "url": "https://linuxfoundation.auth0.com/oauth/token",
                    "status": 401,
                    "statusText": "Unauthorized",
                    "body": {
                        "error": "access_denied",
                        "error_description": "Unauthorized"
                    }
                },
                "exception": {
                    "stacktrace": [
                        "AuthenticationError: 401: Unauthorized",
                        "    at Auth0Api.errorFromResponse (/usr/src/app/node_modules/apollo-datasource-rest/dist/RESTDataSource.js:69:21)",
                        "    at Auth0Api.didReceiveResponse (/usr/src/app/node_modules/apollo-datasource-rest/dist/RESTDataSource.js:45:30)",
                        "    at /usr/src/app/node_modules/apollo-datasource-rest/dist/RESTDataSource.js:142:39",
                        "    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)",
                        "    at async Auth0Api.getManagementToken (/usr/src/app/dist/server.js:575:22)",
                        "    at async Auth0Api.willSendRequest (/usr/src/app/dist/server.js:539:33)",
                        "    at async Auth0Api.fetch (/usr/src/app/node_modules/apollo-datasource-rest/dist/RESTDataSource.js:112:13)",
                        "    at async fetchNameandUserAvartar (/usr/src/app/dist/server.js:22345:16)",
                        "    at async /usr/src/app/dist/server.js:22281:37",
                        "    at async Promise.all (index 15)"
                    ]
                }
            }
        },
        {
            "message": "401: Unauthorized",
            "locations": [
                {
                    "line": 2,
                    "column": 3
                }
            ],
            "path": [
                "approvedContributorsList",
                19
            ],
            "extensions": {
                "code": "UNAUTHENTICATED",
                "response": {
                    "url": "https://linuxfoundation.auth0.com/oauth/token",
                    "status": 401,
                    "statusText": "Unauthorized",
                    "body": {
                        "error": "access_denied",
                        "error_description": "Unauthorized"
                    }
                },
                "exception": {
                    "stacktrace": [
                        "AuthenticationError: 401: Unauthorized",
                        "    at Auth0Api.errorFromResponse (/usr/src/app/node_modules/apollo-datasource-rest/dist/RESTDataSource.js:69:21)",
                        "    at Auth0Api.didReceiveResponse (/usr/src/app/node_modules/apollo-datasource-rest/dist/RESTDataSource.js:45:30)",
                        "    at /usr/src/app/node_modules/apollo-datasource-rest/dist/RESTDataSource.js:142:39",
                        "    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)",
                        "    at async Auth0Api.getManagementToken (/usr/src/app/dist/server.js:575:22)",
                        "    at async Auth0Api.willSendRequest (/usr/src/app/dist/server.js:539:33)",
                        "    at async Auth0Api.fetch (/usr/src/app/node_modules/apollo-datasource-rest/dist/RESTDataSource.js:112:13)",
                        "    at async fetchNameandUserAvartar (/usr/src/app/dist/server.js:22345:16)",
                        "    at async /usr/src/app/dist/server.js:22281:37",
                        "    at async Promise.all (index 19)"
                    ]
                }
            }
        }
    ],
    "data": {
        "approvedContributorsList": [
            {
                "username": "Yuiko Mori",
                "email": "yuiko-mori@nec.com",
                "image": "https://s.gravatar.com/avatar/1f2fa9ab3acedb362c4e6ad01e3abf8f?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fym.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-06-30T07:58:28Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Akihito Kitagawa",
                "email": "akihito-inou@nec.com",
                "image": "https://avatars.githubusercontent.com/u/748740?v=4",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-06-30T07:58:28Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Shubham Kuchhal",
                "email": "skuchhal28@gmail.com",
                "image": "https://s.gravatar.com/avatar/4c9bac2c259bf4dfe8d818489ae0e36b?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fsk.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-06-30T07:58:28Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": ". Ritika",
                "email": "ritika@india.nec.com",
                "image": "https://avatars1.githubusercontent.com/u/52399571?v=4",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-06-30T07:58:28Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Kundan Kumar",
                "email": "kundan.kumar@india.nec.com",
                "image": "https://platform-logos-myprofile-api-prod.s3.us-east-2.amazonaws.com/kundan2707.png?v=1724408997846",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-06-30T07:58:28Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Vaibhav Goel",
                "email": "T_Vaibhav.goel@India.nec.com",
                "image": "https://avatars.githubusercontent.com/u/79974025?v=4",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-06-30T07:58:28Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Shubham Kuchhal",
                "email": "shubham.kuchhal@india.nec.com",
                "image": "https://s.gravatar.com/avatar/4c9bac2c259bf4dfe8d818489ae0e36b?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fsk.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-06-30T07:58:28Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Utkarsh Singh",
                "email": "utkarsh.singh1@india.nec.com",
                "image": "https://platform-logos-myprofile-api-prod.s3.us-east-2.amazonaws.com/utkarshsingh.1640172848079",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-06-30T07:58:28Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Akira Yoshiyama",
                "email": "a-yoshiyama@nec.com",
                "image": "https://lfx-cdn-prod.s3.amazonaws.com/users/avatar/a.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2022-10-05T05:56:32Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Kazuhito Suda",
                "email": "kazuhito.suda@nec.com",
                "image": "https://s.gravatar.com/avatar/732af38ae53f1fbdd1e7f138ac8f650e?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fks.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2022-12-08T07:17:12Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Visheshtha Yadav",
                "email": "visheshtha.yadav@india.nec.com",
                "image": "https://s.gravatar.com/avatar/80ec4917f7335e070f219ec7443788a5?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fvy.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2025-07-10T07:01:27Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Shu Muto",
                "email": "shu.mutow@nec.com",
                "image": "https://platform-logos-myprofile-api-prod.s3.us-east-2.amazonaws.com/shu-mutou.png?v=1698124370687",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-07-04T07:58:52Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Harsh Tripathi",
                "email": "harsh.tripathi@india.nec.com",
                "image": "https://avatars.githubusercontent.com/u/88570905?v=4",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2023-07-04T09:02:21Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Amarnath Naduminti",
                "email": "amarnath.chary@india.nec.com",
                "image": "https://avatars.githubusercontent.com/u/117257033?v=4",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2024-09-25T12:10:22Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Ruchi Singh",
                "email": "Ruchi.Singh1@india.nec.com",
                "image": "https://s.gravatar.com/avatar/d5b5ec304673fcecda7a77b737282461?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Frs.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2025-01-20T04:53:34Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            null,
            {
                "username": "Shinji Kawamura",
                "email": "s-kawamura_p@nec.com",
                "image": "https://lfx-cdn-prod.s3.amazonaws.com/users/avatar/s.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2025-07-29T08:56:33Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "Ikumu Yasuda",
                "email": "ikumu.yasuda@nec.com",
                "image": "https://lfx-cdn-prod.s3.amazonaws.com/users/avatar/i.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2025-09-01T10:40:04Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            {
                "username": "五十嵐 健太",
                "email": "kenta-igarashi@nec.com",
                "image": "https://s.gravatar.com/avatar/8fa323d81743d947151f54a1d13b4a8f?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fki.png",
                "githubUsername": null,
                "domainUrl": null,
                "coverageType": "Email Address",
                "githubOrgUrl": null,
                "dateCreated": "2025-12-01T05:18:56Z",
                "gitlabUsername": null,
                "gitlabOrgUrl": null,
                "autoCreateECLA": false,
                "__typename": "ApprovedContributor"
            },
            null
        ]
    }
}

Expected behavior

The contributor should appear listed in the approval criteria.

[coderabbitai]

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• Example 1
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🔗 Similar Issues

Possible Duplicates

• https://github.com/linuxfoundation/lfx-pcc/issues/2896

Related Issues

• Applicants awaiting authorization should show in Dashboard #4713
• https://github.com/linuxfoundation/lfx-pcc/issues/2928
• Blank row added for cla-manger under SUN project for Infosys limited orgs #4666
• Unable to remove approval criteria from CLA Corporate Console #4662

👤 Suggested Assignees

• jarias-lfx
• jberkus
• molssongroup
• thakurveerendras

---

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    enabled: false

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[lukaszgryglicki]

I've checked the database and that user is on the approval list, see:

select company_id, data:company_external_id, data:company_name from CLA_PROD_COMPANIES where lower(data:company_name) like '%nec corporation%';
+--------------------------------------+--------------------------+-------------------+
| COMPANY_ID                           | DATA:COMPANY_EXTERNAL_ID | DATA:COMPANY_NAME |
|--------------------------------------+--------------------------+-------------------|
| 00309ca3-fc93-4fe5-ae23-63b46fe82b75 | "0014100000Te0QfAAJ"     | "NEC Corporation" |
+--------------------------------------+--------------------------+-------------------+
1 Row(s) produced. Time Elapsed: 0.375s

select project_id, data:project_external_id, data:project_name from CLA_PROD_PROJECTS where lower(data:project_name) like '%cloud native computing foundation%';
+--------------------------------------+--------------------------+--------------------------------------------+
| PROJECT_ID                           | DATA:PROJECT_EXTERNAL_ID | DATA:PROJECT_NAME                          |
|--------------------------------------+--------------------------+--------------------------------------------|
| d8cead54-92b7-48c5-a2c8-b1e295e8f7f1 | "a0941000002wBz4AAE"     | "Cloud Native Computing Foundation (CNCF)" |
+--------------------------------------+--------------------------+--------------------------------------------+
1 Row(s) produced. Time Elapsed: 0.237s

select * from FIVETRAN_INGEST.DYNAMODB_PRODUCT_US_EAST_1.CLA_PROD_SIGNATURES where data:signature_project_id = 'd8cead54-92b7-48c5-a2c8-b1e295e8f7f1' and data:signature_reference_id = '00309ca3-fc93-4fe5-ae23-63b46fe82b75';
+--------------------------------------+-------------------------------+------------------------------------------------------------------------------------------------------+-------------------+
| SIGNATURE_ID                         | _FIVETRAN_SYNCED              | DATA                                                                                                 | _FIVETRAN_DELETED |
|--------------------------------------+-------------------------------+------------------------------------------------------------------------------------------------------+-------------------|
(...)
                     |     "kmatsuo3225@nec.com"                                                                            
(...)
(1 Row(s) produced. Time Elapsed: 0.880s
DEV_LGRYGLICKI#DBT_DEV@ANALYTICS_DEV.DEV_LGRYGLICKI_BRONZE_FIVETRAN_CROWD_DEV>

Then when I call API manually:

lgryglicki@tuxi:~/go/src/github.com/linuxfoundation/easycla$ curl -s -XGET -H "Content-Type: application/json"  -H "Authorization: Bearer [redacted]" | jq -r '.signatures[0].emailApprovalList' | grep 'kmatsuo3225@nec.com'
    "approval_item": "kmatsuo3225@nec.com",
lgryglicki@tuxi:~/go/src/github.com/linuxfoundation/easycla$ 

API also returns that user in emailApprovalList property for that company & project.