error when running Backup-JCOrganization - Microsoft.PowerShell.Commands.WriteErrorException

[sebtinet]

Hi, i got errors when running:
Backup-JCOrganization -Path:('C:\Temp') -Format:('csv')

Here are the errors displayed on each Jumpcloud type (ActiveDirectory , AppleMdm, AuthenticationPolicy,...)

Backup-JCOrganization : [Status] Backup of type: ActiveDirectory Failed with state: Failed
At line:1 char:1
+ Backup-JCOrganization -Path:('C:\Temp') -Format:('csv')
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Write-Error], WriteErrorException
    + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Backup-JCOrganization

Then i get the following errors at the end and it creates a zip file with only 3 files inside (see screenshot attached)

[Job Status] Policy backup failed
    + CategoryInfo          : OperationStopped: ([Job Status] Policy backup failed:String) [], RuntimeException
    + FullyQualifiedErrorId : [Job Status] Policy backup failed
    + PSComputerName        : localhost`

System Device

• OS: WIn 11 (23H2)
• Version: JumpCloud PowerShell modules v2.13 installed on current user and Program Files
• Tried to run as simple user and also as admin.
• It works on another computer with almost the same configuration.

Thank you for you help.