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Routing inbound calls to different agents for same retell phone number #172

@areiner222

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@areiner222

I'm trying to customize what agent a caller get's routed to when making an inbound call.

For my use case, there are a few different flows to which a caller can get routed (and I'd be able to determine this with dynamic variables / based on user phone number). The tasks are complex enough and the variation in the llm behavior is large enough that different mulit-state graphs (which are very useful by the way!) seem necessary to drive the desired experience.

Is this possible?

Thanks for your help!

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